Refund policy

We want you to be happy with your purchase. Please review our return and refund policy below before placing your order.

Returns

We accept returns within 14 days of delivery.

For orders containing multiple items delivered separately, the 14-day return period begins from the date the last item in the order is delivered.

To be eligible for a return, items should be returned in their original condition, unused, uninstalled, and with all original packaging and accessories where reasonably possible.

You may inspect the item as you would in a physical store. However, you may be responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functionality of the item.

How to Request a Return

To request a return, please visit your customer account and select the relevant order:

https://shopify.com/75424792863/account

Once your return request has been submitted and approved, we will provide return instructions, including the return address.

Please do not send items back without first submitting a return request.

After notifying us of your return, please send the goods back within 14 days.

Return Shipping

For returns due to a change of mind, incorrect size selection, colour preference, or other customer-related reason, the customer is responsible for the cost of return shipping.

We recommend using a tracked shipping service. We are not responsible for returned items that are lost or damaged in transit.

If the item is faulty, damaged, defective, or incorrect due to our error, please contact us before returning it. Where required by applicable consumer law, we will cover reasonable return shipping costs or provide another appropriate remedy.

Refunds

Once we receive and inspect your return, we will process the refund to your original payment method.

For eligible returns under the EU right of withdrawal, refunds will include the price paid for the returned goods and the cost of the standard outbound delivery option originally offered for the order.

Any additional delivery costs resulting from choosing a more expensive shipping method than our standard delivery option are not refundable.

For EU withdrawal requests, we will issue the applicable refund within 14 days of being informed of your decision to withdraw. We may withhold the refund until we have received the goods back or you provide evidence that the goods have been sent back, whichever occurs first.

Your bank or payment provider may require additional time to process and display the refund after we issue it.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery. If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible and provide your order details and photos of the item.

We will review the issue and arrange an appropriate solution, such as a replacement, refund, or other remedy as required by applicable consumer law.

Custom and Personalised Items

Products that are made to your specifications or clearly personalised may not be eligible for change-of-mind returns or the EU right of withdrawal where an applicable legal exemption applies.

This does not affect your rights if the item is faulty, damaged, not as described, or where applicable consumer law provides otherwise.

Selecting a standard option offered on a product page, such as a standard size, finish, or colour, does not necessarily make an item personalised or custom-made.

Exchanges

We do not currently offer direct exchanges.

If you would like a different size, colour, finish, or style, please request a return for the eligible item and place a new order for the item you prefer.

European Union Right of Withdrawal

If you are a consumer in the European Union, you generally have the right to withdraw from an eligible purchase within 14 days without giving a reason.

The withdrawal period begins on the day you, or a third party designated by you other than the carrier, receives the goods. If goods from the same order are delivered separately, the period begins when the last item is received.

You can exercise your right of withdrawal through your customer account,

After exercising your right of withdrawal, you must send the goods back within 14 days.

Unless otherwise required by law or the return is due to our error, you are responsible for the direct cost of returning the goods.

Your statutory consumer rights are not affected by this policy.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights or remedies that cannot legally be excluded under the Australian Consumer Law or other applicable consumer protection laws.

Where goods are faulty, unsafe, significantly different from their description, or otherwise fail to meet applicable consumer guarantees, you may be entitled to a repair, replacement, refund, or other remedy regardless of the change-of-mind terms above.

Contact Us

If you have any questions about a return or refund, please contact us through the contact details provided on our website.