Terms of service

Terms of Service

Last updated: July 2026

Welcome to Riventra Home. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully before using our website.

1. General

These Terms of Service govern your use of this website and any purchases made through Riventra Home. By using our website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

We reserve the right to update or modify these Terms at any time without prior notice.

2. Products

We strive to display our products as accurately as possible. However, actual colors, finishes, wood grain, and textures may vary depending on your device and the natural characteristics of the materials.

Product dimensions are approximate and may vary slightly due to manufacturing tolerances.

3. Pricing

All prices are displayed in the currency selected on our website.

Prices may change without prior notice.

Applicable taxes, duties, shipping costs, and import charges are calculated separately where applicable.

4. Orders

We reserve the right to refuse or cancel any order if:

  • Payment cannot be verified.
  • Fraud or unauthorized activity is suspected.
  • Product availability changes.
  • Pricing or listing errors occur.

If an order is cancelled after payment, a full refund will be issued.

5. Payment

We accept secure payments through Shopify Payments and PayPal.

By placing an order, you authorize us to charge your selected payment method for the total purchase amount.

6. Shipping

Orders are processed within the estimated processing time shown on each product page.

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • Customs clearance
  • Postal carriers
  • Weather
  • Public holidays
  • Events beyond our control

Customers are responsible for providing accurate shipping information.

7. International Orders

Customers outside Australia may be responsible for import duties, customs fees, VAT, GST, or other taxes imposed by their local authorities.

These charges are not included in the product price or shipping fee unless otherwise stated.

8. Returns and Refunds

Please refer to our Refund Policy for complete information regarding returns, exchanges, and refunds.

Items must be returned in their original condition unless defective or damaged upon arrival.

9. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue.

We will work with you to provide an appropriate solution, which may include replacement, repair, or refund.

10. Intellectual Property

All website content, including photographs, product descriptions, logos, graphics, and designs, is the property of Riventra Home unless otherwise stated.

No content may be copied, reproduced, or distributed without written permission.

11. Limitation of Liability

To the fullest extent permitted by law, Riventra Home shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Our total liability shall not exceed the amount paid for the product purchased.

12. Governing Law

These Terms shall be governed by the laws of Australia.

Any disputes shall be subject to the jurisdiction of the Australian courts.

13. Contact Us

If you have any questions regarding these Terms of Service, please contact us.