Shipping policy
Shipping Policy
Last updated: July 2026
Thank you for shopping with Riventra Home. We are committed to delivering your order safely and efficiently.
Processing Time
Orders are typically processed within 1–3 business days after payment has been received.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons or promotional periods, processing times may be slightly longer.
Shipping Destinations
We currently ship to most countries and regions worldwide.
If your location is not available at checkout, please contact us before placing your order.
Estimated Delivery Times
Estimated delivery times vary depending on the destination.
| Destination | Estimated Delivery Time |
|---|---|
| Australia | 2–7 business days |
| United States | 6–12 business days |
| Canada | 7–15 business days |
| United Kingdom | 6–12 business days |
| Europe | 7–15 business days |
| New Zealand | 5–10 business days |
| Other Countries | 7–20 business days |
Please note that these are estimated delivery times and are not guaranteed.
Shipping Costs
Shipping charges are calculated at checkout based on your delivery address and selected shipping method.
From time to time, we may offer free shipping promotions on eligible orders.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Please allow up to 48 hours for tracking information to become available.
Customs, Duties and Taxes
International orders may be subject to import duties, customs fees, VAT, GST, or other taxes imposed by your local customs authority.
These charges are not included in the product price or shipping cost unless otherwise stated.
Customers are responsible for paying any applicable import charges.
Delivery Delays
While we work hard to deliver your order on time, delays may occur due to circumstances beyond our control, including:
- Customs inspections
- Weather conditions
- Carrier delays
- Public holidays
- High shipping volumes
We appreciate your patience and understanding.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your purchase.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
If you notice an error, please contact us as soon as possible. We will do our best to update your order before it is dispatched.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.
We will work with the shipping carrier to investigate the issue and arrange an appropriate solution.
Contact Us
If you have any questions regarding shipping, please contact us.